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Policy Holder Protection Rules
STATUTORY NOTICE TO SHORT-TERM INSURANCE POLICYHOLDERS
IMPORTANT - PLEASE READ CAREFULLY
DISCLOSURE AND OTHER LEGAL REQUIREMENTS
(This does not form part of the Insurance Contract or any other document)
As a short-term insurance policyholder, or prospective policyholder, you have the right to the following information:
1. About the intermediary (insurance broker)

(a) Name, physical address and postal address and telephone number,
(b) Legal status and any interest in the insurer,
(c) Whether or not in possession of professional indemnity insurance,
(d) Detail of how to institute a claim,
(e) Rand amount of fees and commission payable,
(f) Written mandate to act on behalf of insurer.
 
2. About the insurer

(a) Name, physical and postal address and telephone numbers
(b) Telephone number of compliance officer of the insurer
(c) Details of how to institute a claim and /or complaint
(d) Type of policy involved
(e) Extent of premium obligations you assume as policyholder
(f) Manner of payment of premium, due date of premiums and consequences of nonpayment.
 
3. Other matters of Importance

(a) You must be informed of any material changes to the information referred to in paragraph
1 and 2.
(b) If the information in paragraphs 1 and 2 was given orally, it must be confirmed in writing
within 30 days.
(c) If any complaint to the intermediary or insurer is not resolved to your satisfaction, you
may submit the complaint to the Registrar of Short-term insurance.
(d) Polygraph or any lie detector test is not obligatory in the event of a claim and the failure
thereof may not be the sole reason for repudiating a claim.
(e) If premium is paid by debit order;
(i) It may only be in favor of one person and may not be transferred without
your approval; and
(ii) the insurer must inform you at least 30 days before the cancellation thereof, in writing, of its intention to cancel such debit order.
(f) The insurer and not the intermediary must give reasons for repudiating your claim.
(g) Your insurer may not cancel your insurance merely by informing your intermediary. There is an obligation to make sure the notice has been sent to you.
(h) You are entitled to a copy of the policy free of charge.
 
4. Warning

Do not sign any blank or partially completed application form.
Complete all forms in ink.
Keep all documents handed to you.
Make note as to what is said to you.
Don't be pressurized to buy the product.
Incorrect or non-disclosure by you may impact on any claims arising from your contract of insurance.
 
5. Particulars of Short- term Insurance Ombudsman who is available to advise you
In the event of claim problems which are not satisfactorily resolved by the
insurance intermediary and /or the insurer.  

PO Box 30619
BRAAMFONTEIN
2017

Tel: (011) 339-6525
Fax: (011) 339-7065
 
6. Particulars of Registrar of Short-term Insurance

Financial Service Board
PO Box 35655
MENLO PARK
0102

Tel: (012) 428-8000
Fax: (012) 347-0221

If you require further information, please contact mail@resolutionunderwriters.com
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